Cancellation policy & cancellation form 

  1. Cancellation policy

 

Introduction

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity:

 

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.

To exercise your right of withdrawal, you must contact us (Yakoz Ladenbau GmbH, Otto-Hahn- Str. 17, 63303 Dreieich, Germany, Tel.: +4961037066500, E-Mail: info@wodiza.de) by means of a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

 

Consequences of revocation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract.

 

to return or hand over the goods. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

 

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

 

General information

  • Please avoid damage or contamination of the product. Please return the product to us in its original packaging, including all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure that you use suitable packaging to adequately protect it from transport damage.
  • Please do not return the goods to us freight collect.
  • Please note that the above-mentioned points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

 

  1. Cancellation form

If you wish to cancel the contract, please fill out this form and return it.

To

Yakoz Ladenbau GmbH Otto-Hahn-Str. 17

63303 Dreieich Germany

E-mail: info@wodiza.de

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

 
  

 

Ordered on (*)                        / received on (*)                                 

 
  

Name of the consumer(s)

 
  

Address of the consumer(s)

 
  

Signature of the consumer(s) (only if notification is made on paper)

 
  

Date

(*) Delete as appropriate